We've Gone Mobile.

A.Yes. To start using Mobile Money, you must have a Citizens Online Banking UserID and password.

A.Mobile Banking works on the major US mobile carriers including AT&T, Verizon, Sprint and T-Mobile. Mobile Money works on a wide variety of phones; however, some phones, including TracFones, are not compatible with Mobile Money, or may have limited functionality.

A.Mobile Money is a complimentary service that we provide to our customers. However, message and data rates from your wireless carrier may apply, depending on your plan.

A.Absolutely. Your account information is referenced with nicknames, and not account numbers, and no detailed personal information is sent. Mobile Money uses 128-bit encryption, which is the same encryption that safeguards secure Web applications.

A.Your Mobile Money password is the same as the password you use to log on to online banking. If you change your online banking password, your Mobile Money password will change.

A.You can view your account balance and recent transaction history with all three options (Text, Web, or App). If you have Web or App Banking, you will also be able to transfer funds between accounts. At this time, Mobile Money does not allow access to Bill Pay.

A.You can easily make changes to Mobile Money. Simply log on to Citizens Online, choose "User Options" from the main menu bar, and then select your Mobile Banking Profile. You can add or change phone lines, change the accounts you view or their nicknames, or change the type(s) of mobile banking you use.

A.Even though no account information is stored in your device, you can suspend Mobile Money if you lose your phone from the online banking menu discussed above. If you are recycling or trading in your phone, we recommend you delete any text messages, clear your browser history, and delete the Mobile Money application as an extra precautionary step. When you get a new phone, you can download a new link for web banking or app banking from your Mobile Banking Profile.

A.Certainly! You can register more than one phone. However, your phone can only be used once per user ID, so if you are using one ID and password for personal accounts, and a different ID/password for business accounts, you will only be able to view one set of accounts from any one mobile phone.

A.It may be due to an update that was installed on your phone. For iphones this could mean an IOS update, or for Droid phones this could mean a new release/install of the Droid operating system. If your phone has been updated, log-in to online banking, and then from the Options menu, unregister your phone and then re-register the phone. You will also need to un-install the app from your phone, and re-install it with the new link that is sent as part of the re-registration process.

A.If you recently transferred your cell phone number from one wireless carrier to a new carrier, you may experience a delay in receiving text messages. Texts may be delayed up to 37 days from the date you switched carriers.