FAQ: You have questions, we have answers.
Everything you need to know about the who, how and why of online banking.
Q.I can't remember my User ID and/or password. What do I do?
A.If you know your User ID, please enter it on our homepage, and then click Log In. You will see a "Forgot My Password Link"on the password screen. We will email you a password using the email address you had previously provided. For security reasons, we are unable to provide a Login ID or accept a new email address to send a password. For either of those issues, please call us at 1-800-530-5529 during regular business hours to request that your access be reset. You can also contact us by email, and we will contact you with reset instructions within one business day.
Q.How long are statements stored online?
A.Statements are stored for 12 months online, when you enroll for e-statements. If you are still receiving paper statements, only the current and previous month are available online.
Q.Where do I find my electronic statements?
A.Once you have selected the account you are interested in viewing, you will find the statements and notices under the "Documents" tab.
Q.Can I find out the interest that was earned on my account last year?
A.Yes, you can. Click on the "Balance" button at the account level, and it will show you last year's earned interest and the interest earned so far this year.
Q.What is my fee for using Internet Banking and/or Bill Pay product?
A.Internet Banking and Bill Pay are free with all Citizens checking accounts.
Q.When will I be able to access Internet Banking and Bill Pay?
A.24 hours a day, 7 days a week
Q.In order for online transfers to be credited on today's business, what time of day do they have to be completed?
A.In order for your online transfer to post on the current day's business, you need to make the transfer prior to 6:00 pm CST, and use the "Express Transfer" option. Any transfers made at 6:00 pm or after will be credited on the next day's business.
Q.Will my online banking integrate with Quicken?
A.Yes! Quicken’s online banking integration capability is available to the past 3 years versions of Quicken. Currently 2009, 2010, 2011 will allow you to import transactions into online banking. If you have a version of Quicken that is 2008 or older, you will need to upgrade in order to import transactions.
Q.I am having problems viewing online banking. Is it my browser?
A.Your browser may keep your online banking from appearing correctly. Internet Explorer 6.0 is not an approved browser due to security issues. Additionally, Google Chrome is not currently a supported browser.
Q.How do I change the category for a transaction on the Spending Report?
A.To make a change in the category for a transaction:
1. Select the account from the List of Accounts in the top menu.
2. From the Transactions menu, select "All Transactions".
3. Locate your transaction, and click the EDIT icon,
4. Change the category from the drop down selections, and click the SAVE icon.
