FAQ: You have questions, we have answers. Everything you need to know about how to pay your bills online.
Q.When will I be able to access Bill Pay?
A.24 hours a day, 7 days a week
Q.What methods of Bill Pay support are available?
A.Telephone - E-mail
Q.What number do I call for Bill Pay member services support?
A.Toll Free: 1-866-863-2973
Q.What are Bill Pay customer support hours of operation?
A.Monday through Friday from 6:30 am - 10:00 pm CST
Q.What is my fee for using the Bill Pay product?
A.Bill Pay is free with all personal accounts.
Q.Will more payments be made electronically?
A.Yes. With the upgraded product between 60-70% of all bill payments will be sent electronically.
Q.When will my payments be processed?
A.Your payments will be processed on the 'PROCESS' date that you select.
Q.When will the money for the payment be taken out of my account?
A.Your account will be debited on the 'PROCESS' date that you designate and remitted to your payee.
Q.May I pay bills from multiple accounts?
A.Yes, if you have more than one checking account with us, you can add one account or all your accounts to Bill Pay.
Q.Will the upgraded Bill Pay product retain a history of payments processed?
A.Yes. You can access 18 months of payment history.
Q.How long will it take for my payments to be received by the payees?
A.Electronic payments usually post within 48-72 hours. Checks may take 5-10 business days depending on the state of destination.
Q.Does the bill Pay website contain any information to help me process my payments?
A.Yes. Each Bill Pay function has a Frequently Asked Questions ("FAQ") section to assist you in processing your payments.
Q.What if my Browser is not compatible with the upgraded Bill Pay product?
A.The Bill Pay site has a prompt for you to run a browser compatibility check. If issues are identified, step by step instructions are provided to assist you. You may also call the customer support staff at 1-866-863-2973, Monday - Friday 6:30 am to 10:00 pm CST.
Q.I have Pop-Up Blocker set up on my PC. Will this service create any issues when processing my bill payments?
A.The Bill Pay application utilizes enhanced features and tools which call for a separate window to open. Disallowing pop-up windows to occur while using the Bill Pay application may keep certain features from functioning properly. You may want to consider allowing Pop-Ups just for the Bill Pay site.
