Contact Citizens Bank

One of the great things about being a community bank is the opportunity to hear from our customers. If you have a question or concern, or would like additional information about one of our products, services or rates, e-mail us at: customerservice@citizensbankna.com. We'll do our best to respond to your query within 24 hours.

To contact one of our eight individual banking locations in Eastern Kansas, please call the following phone numbers:

Fort Scott | 200 South Main | 620.223.1200
Fort Scott | 69 Hwy. S. & 23rd St. | 620.223.1200
Iola | 1206 East Street | 620.365.5212
Kincaid | 102 N Commercial | 620.439.5315
Lenexa | 7900 Quivira Road | 913.239.2800
Mound City | 402 Main | 913.795.2500
Overland Park | 8101 W. 135th Street | 913.239.2700
Pittsburg | 2300 N. Broadway | 620.232.1100

To report a lost or stolen debit card outside of normal business hours, please call 1-800-554-8969.

For automated account information, our 24/7 D.I.A.L. system is easy to use, completely confidential and secure. Just call Toll Free 1-877-421-3425 (1-877-421-DIAL)